Cancellation & Refund Policy

At Celestial Digits, we are committed to customer satisfaction. This Cancellation and Refund Policy explains the terms and conditions under which refunds may be requested for our digital products and services. Please read this policy carefully before making a purchase.

1. Digital Products and Services

Our services consist of digital products including but not limited to: Numerology reports and calculations, astrology charts and readings, compatibility analysis reports, personalized insights and guidance, and PDF reports and digital downloads. Due to the instant delivery nature of our digital products, all sales are generally considered final once the report has been generated and delivered. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis as outlined in this policy.

2. Refund Eligibility

You may be eligible for a full or partial refund in the following circumstances: (a) Technical Errors: If a technical error on our part prevented the generation or delivery of your report. (b) Calculation Errors: If there are significant, verifiable errors in our numerological or astrological calculations that materially affect the report. (c) Duplicate Charges: If you were charged multiple times for the same service due to a payment processing error. (d) Incorrect Product: If the product delivered is substantially different from what was advertised or described on our website. (e) Non-Delivery: If you did not receive your purchased product within the stated delivery timeframe and we are unable to deliver it after reasonable attempts. You are NOT eligible for a refund if: You provided incorrect or inaccurate information (name, birth date, etc.) resulting in inaccurate reports, you simply disagree with the interpretation or findings in the report, you changed your mind after receiving the report, you claim predictions did not come true (as our services are for guidance, not guarantees), you violate our Terms of Service, or you initiate a chargeback without contacting us first.

3. Refund Request Process

To request a refund, please follow these steps: (a) Contact Us: Email us at [email protected] within 7 days of your purchase. (b) Subject Line: Use the subject line 'REFUND REQUEST - [Your Order Number]'. (c) Required Information: Include your order number (from confirmation email), full name used for the purchase, date of purchase, email address used for the purchase, detailed reason for the refund request, and any supporting documentation (screenshots, error messages, etc.). (d) Explanation: Provide a clear and detailed explanation of why you believe you are eligible for a refund based on the criteria outlined in Section 2.

4. Refund Processing Timeline

Once we receive your refund request: (a) Acknowledgment: We will acknowledge receipt of your request within 2 business days. (b) Review: We will review your request and may contact you for additional information if needed. The review process typically takes 5-7 business days. (c) Decision: You will be notified via email of our decision to approve or deny your refund request. (d) Processing: If approved, refunds will be processed within 7-10 business days of the approval decision. (e) Method: Refunds will be issued to the original payment method used for the purchase. (f) Bank Processing: Please note that your bank or payment provider may take an additional 3-5 business days to reflect the refund in your account.

5. Non-Refundable Circumstances

Refunds will NOT be issued in the following situations: You provided incorrect personal information (name, birth date, birth time, birth place) that resulted in inaccurate calculations. You disagree with the spiritual, philosophical, or interpretive content of the report. You expected different results or predictions. You claim that predictions or forecasts did not manifest as expected (our services provide guidance based on numerological and astrological principles, not guaranteed predictions). You used the service and then decided you don't believe in numerology or astrology. You purchased the wrong service or product (please review product descriptions carefully before purchase). You violated our Terms of Service or Acceptable Use Policy. More than 7 days have passed since your purchase.

6. Partial Refunds and Alternative Resolutions

In certain situations, we may offer alternatives to full refunds: (a) Partial Refund: If only a portion of the service was affected by an issue. (b) Account Credit: Store credit for future purchases of equal or greater value. (c) Complimentary Service: A free report or service as a gesture of goodwill. (d) Report Regeneration: Re-generation of your report with corrected information at no additional charge. We reserve the right to determine the most appropriate resolution based on the specific circumstances of your case.

7. Cancellation Policy

Due to the instant nature of digital product delivery: (a) Pre-Delivery: If you wish to cancel your order, you must do so BEFORE the report is generated. Contact us immediately at [email protected]. If we can cancel the order before processing, you will receive a full refund. (b) Post-Delivery: Once a report has been generated and delivered, it cannot be cancelled, and refunds will only be considered based on the eligibility criteria outlined in Section 2 above. (c) Subscriptions: If we offer subscription services in the future, you may cancel at any time. Cancellation will take effect at the end of the current billing period, and no refunds will be provided for partial periods.

8. Chargebacks and Payment Disputes

We take chargebacks and payment disputes very seriously: (a) Contact Us First: Before initiating a chargeback with your bank or payment provider, please contact us at [email protected] to resolve the issue. Most issues can be resolved quickly and amicably. (b) Chargeback Consequences: If you initiate a chargeback without first contacting us: We will dispute the chargeback with your bank and provide evidence of service delivery, your account may be permanently suspended, and we reserve the right to pursue legal action for fraudulent chargebacks. (c) Legitimate Chargebacks: If you believe a charge is fraudulent or unauthorized (not made by you), please contact your bank immediately and notify us as well. (d) Documentation: We maintain comprehensive records of all transactions, including order confirmations, delivery confirmations, IP addresses, and timestamps, which will be provided to financial institutions in the event of a dispute.

9. Questions and Contact Information

If you have any questions about this Cancellation and Refund Policy or wish to discuss a refund request: Email: [email protected] (Subject: REFUND INQUIRY). Website: https://celestialdigits.org/contact. Response Time: We strive to respond to all inquiries within 24-48 hours during business days. For urgent matters related to payment issues, please clearly mark your email as 'URGENT' in the subject line. We value your business and want to ensure your satisfaction. If you're experiencing any issues with our services, please don't hesitate to reach out. We're here to help and will do our best to resolve any concerns you may have.