Shipping & Delivery Policy

At Celestial Digits, we provide exclusively digital products and services. This Shipping and Delivery Policy explains how our digital products are delivered to you. There is NO physical shipping involved with any of our products.

1. Digital Products - No Physical Shipping

All products and services offered by Celestial Digits are digital in nature: Numerology reports (PDF format), astrology charts and readings (digital format), compatibility analysis reports (PDF format), personalized insights (digital delivery), and digital downloads (reports, charts, graphics). Since our products are entirely digital, there is NO physical shipping, NO shipping costs, and NO shipping delays. All deliveries are electronic and instantaneous.

2. Delivery Process

Our digital delivery process is simple and fast: (a) Purchase: Complete your purchase through our secure payment gateway. (b) Payment Confirmation: Once payment is confirmed, our system automatically begins processing your order. (c) Report Generation: Your personalized report is generated based on the information you provided (name, birth date, etc.). This process typically takes a few seconds to a few minutes depending on the complexity. (d) Delivery: Your digital product is delivered to you through one or more of the following methods: Instant download link displayed on the confirmation page, download link sent to your registered email address, access through your account dashboard on our website (if you created an account), and for PDF reports, the file is available for immediate download.

3. Delivery Timeline

Standard Delivery: Most digital products are delivered INSTANTLY or within 5 minutes of successful payment confirmation. Email Delivery: If delivery is via email, please allow up to 15-30 minutes for the email to arrive in your inbox. Premium Reports (e.g. Yearly Forecast): Premium paid reports are prepared by our expert numerologists and delivered to your email within 24-48 hours of successful payment. You will be notified of the expected timeframe at the time of purchase. Complex Reports: Some advanced reports may take slightly longer (up to 1-2 hours) to generate. Manual Processing: In rare cases where manual review is required (for quality assurance or verification purposes), delivery may take up to 24-48 hours. You will be notified if this applies to your order.

4. Delivery Formats

Our digital products are delivered in the following formats: (a) PDF Files: Most reports are delivered as high-quality PDF documents that can be: Downloaded to your computer or mobile device, viewed on any device with a PDF reader (available for free on all platforms), printed for physical reference, and saved and archived for future reference. (b) Online View: Some reports may also be available for viewing directly on our website through your account dashboard. (c) Email: Report access links and attachments are sent to the email address you provided during purchase.

5. Access and Download

(a) Download Links: Download links provided via email or on our website typically remain active for 30 days from the date of purchase. Please download and save your products within this timeframe. (b) Account Access: If you created an account, you can access your purchased reports through your account dashboard at any time. (c) Lost Downloads: If you lose your download link or email: Check your spam/junk folder first, log in to your account on our website to re-download, or contact us at [email protected] with your order details for assistance. (d) Multiple Downloads: You can download your purchased products multiple times within the access period.

6. Delivery Issues and Support

If you experience any issues with delivery: (a) Didn't Receive Your Product: Check your spam/junk email folder, verify the email address you provided during purchase, check your account dashboard if you created an account, wait up to 30 minutes for email delivery, and contact us at [email protected] if you still haven't received it. (b) Download Problems: Ensure you have a stable internet connection, try a different browser or device, disable pop-up blockers or ad blockers temporarily, right-click the download link and select 'Save Link As', and contact our support team if issues persist. (c) File Won't Open: Ensure you have a PDF reader installed (Adobe Acrobat Reader, browser PDF viewer, etc.). Try opening the file in a different PDF reader application. Check if the download completed fully (file size should match what's indicated). Re-download the file if the download was interrupted. (d) Technical Support: For any delivery-related technical issues, contact us at [email protected] with: Your order number, description of the issue, any error messages you received, device and browser information.

7. Technical Requirements

To access our digital products, you need: (a) Device: Any computer, smartphone, or tablet with internet access. (b) Internet Connection: Active internet connection for download (products can be viewed offline after download). (c) Software: PDF reader software (free options: Adobe Acrobat Reader, browser built-in PDF viewers, mobile PDF apps). (d) Storage: Sufficient storage space on your device for downloaded files (typically 2-10 MB per report). (e) Email: Valid email address for receiving download links and order confirmations. (f) Browser: Modern web browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled for accessing our website and download links.

8. Contact Us for Delivery Support

If you have any questions about our delivery process or are experiencing issues: Email: [email protected] (Subject: DELIVERY SUPPORT - [Your Order Number]). Website: https://celestialdigits.org/contact. Response Time: We typically respond within 24 hours. For urgent delivery issues, please mark your email as 'URGENT'. Include in Your Message: Order number and confirmation email, description of the delivery issue, email address used for purchase, and any error messages or screenshots. We are committed to ensuring you receive your digital products promptly and without issues. If you encounter any problems, please don't hesitate to reach out to our support team.